Technical Support

Data backup and recovery

There are many reasons to perform a regular backup of your computer files, photos etc: accidental file deletion, computer failure, virus or spyware infection, free up disk space, transfer files to a new computer, theft, or other events (like floods) beyond your control.

Call Kootenay IT at 250-265-4160 to configure your backup to run automatically to a CD, DVD or external backup drive -- or to recover files if your computer has already crashed.

Regular maintenance and prepaid service contracts

Over time, computers slow down and may even grind to a halt.  Taking a proactive approach by scheduling regular maintenance to help prevent disasters - like computer crashes or virus infection - and keep your computer up and running at optimal speeds.  Kootenay IT also offers pre-paid maintenance contracts - send an email or call us at 250-265-4160 for more details.

Remote assistance

Sometimes the best way to fix a problem is to have someone show you how. Windows Remote Assistance is a convenient way for Kootenay IT to connect to your computer and walk you through a solution. To prevent unauthorized access to your computer when using Windows Remote Assistance, all sessions are encrypted and password-protected.

Technology assessments and upgrades

Before purchasing any new piece of computer equipment or software, it's important to know what you already have and know how far you can upgrade your existing systems before requiring new ones.  Kootenay IT will assess and prepare documentation of your existing systems, then research and test the new products (when demos are available from supplier), ensuring you are purchasing exactly what you need.  And when the new equipment arrives, we'll also look after the installation, configuration and regular maintenance.